Who We Are

This Privacy Policy describes how Hygiene Brush (operated by FMCG Industry Solutions Pty Ltd, trading as FMCG Group) collects, uses, and protects personal information when you visit hygienebrush.com.au. We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What Information We Collect

Analytics data: When you visit our website, Google Analytics 4 (GA4) automatically collects information including your approximate location (city/region level), browser type, device type, pages viewed, time on site, and how you arrived at the site. This data does not directly identify you and is used in aggregate to understand how visitors use the site.

Enquiry and Contact Forms

If you submit an enquiry through our contact form, we collect your name, email address, phone number (if provided), and the content of your message. We use this information solely to respond to your enquiry and do not add you to any mailing list without your explicit consent.

Purchase and Order Information

When you place an order through our website, we collect the information needed to process and fulfil it: your name, billing and shipping address, email address, phone number, and payment details. Payment card data is processed securely by our payment processor — we do not store card details on our servers.

Order records are retained for 7 years as required by Australian tax law.

Cookies

Our website uses cookies — small text files placed in your browser. We use:

You can control or disable cookies through your browser settings. Disabling cookies may affect some features of this site.

To opt out of Google Analytics tracking across all websites, install the Google Analytics Opt-out Browser Add-on.

How We Use Your Information

We use the information we collect to:

Sharing of Information

We do not sell your personal information to third parties. We share data only with trusted service providers required to operate our website and business, bound by confidentiality obligations:

We may disclose personal information if required to do so by law or to protect our rights.

Data Retention

Analytics data is retained for 14 months in Google Analytics (Google’s default). Contact enquiry records are kept until your enquiry is resolved. Order records are retained for 7 years as required by Australian tax law.

Your Rights

Under the Australian Privacy Principles, you have the right to:

To make a request or complaint, contact us using the details below. We will respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

External Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their privacy policies before submitting any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. We encourage you to review this page periodically.

Contact

For privacy-related questions, access requests, or complaints:

FMCG Industry Solutions Pty Ltd
Email: sales@fmcgis.com.au

Effective date: 2 June 2026

About hygienebrush

hygienebrush is operated by FMCG Industry Solutions Pty Ltd, the official Australian distributor of Hillbrush, a UK manufacturer of professional hygiene brushware established in 1922. We supply HACCP compliant cleaning brushes, scrapers, squeegees, handles, mop heads, scoops, shovels, dustpans, and metal-detectable (MDX) equipment to food manufacturers, pharmaceutical companies, hospitals, and laboratories across Australia.

All products are designed to meet HACCP (Hazard Analysis and Critical Control Points) food safety requirements. Our colour-coded hygiene equipment ranges help facilities implement strict zone separation to prevent cross-contamination between production areas. Resin-set construction ensures bristles cannot detach into food products, and our metal-detectable and X-ray detectable (MDX) range provides an additional layer of protection for critical food safety environments.

Official Australian distributor of Hillbrush — professional hygiene equipment since 1922. Contact: sales@fmcgis.com.au